Responsible Gambling - MyEmpire Casino

Our commitment to responsible gambling at MyEmpire Casino is directly related to the customer service policy. The company wants you to get pleasure from the games that we provide, but at the same time be aware of the possible social and financial harms associated with gambling problems.

MyEmpire Casino promotes safe gaming practices and provides comprehensive tools to help players maintain healthy gambling habits. Our casino recognises the importance of player protection and maintains strict policies to ensure that gaming remains an enjoyable form of entertainment rather than a source of financial or personal difficulty.

Maintaining Control

Gambling should be seen as a fun and exciting way to spend time, and not as an income. It is difficult for some players to perceive gambling only as a means of relaxation and risking only what they can afford, as most players do.

To maintain control and prevent gambling addiction, you always need to consider the following guidelines that our casino recommends for all players:

Essential Gambling Guidelines

• You should take gambling not as a way to get income, but as way to spend leisure time
• You should not seek immediate refund, as you always have a chance to win another time
• Play only if you have "extra" funds
• Pay attention to the time and the amount of money spent in the game
• If you think that you need a break from gambling, you can contact the support team and we will exclude you for a while

Self-Exclusion Procedures

Self-exclusion request: you can contact Support Service Team via e-mail [email protected] , and we will close your account within next 24 hours. It's the player's responsibility to notify our casino of any other accounts the player might have and promise not to open any other accounts.

Our casino will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our casino cannot be held accountable for potential losses on other accounts.

Responsibility Self-Assessment

If you are worried that gambling has a negative impact on your life or lives of your close ones, the following questions can help you figure it out. This self-assessment questionnaire is designed to help players recognise potential gambling problems and seek appropriate support when needed.

Self-Assessment Questions

Please consider the following questions honestly to evaluate your gambling habits:

1. Does gambling distract you from going to work or school?
2. Is gambling to you simply a way to spend some time or avoid boredom?
3. Do you play alone for long periods?
4. Have others ever criticised your gambling?
5. Have you lost interest for family, friends and hobbies because of gambling?
6. Have you ever lied to cover up the amount of money or time spent on gambling?
7. Have you ever lied, stole or borrowed money for purpose to get money to gamble or to pay gambling debts?
8. Are you reluctant to spend 'gambling money' on anything else?
9. Do you play until you lose all your money?
10. Do you try to recoup as soon as possible right after loss?
11. Do you feel lost and desperate when you run out of money while gambling?
12. Can any arguments, frustrations or disappointments make you want to play?
13. Do you feel depressed or even suicidal because of your gambling?

If your answer to most of the questions is yes, there is a possibility that you have gambling problems. In order to discuss this issue, you should contact one of the organisations listed below, which will be able to give you advice and support.

Underage Players Protection

Registration at our casino for persons under 18 is prohibited and illegal. MyEmpire Casino takes the responsibility for verification of the age of all the clients. All winnings gained by underage players shall be cancelled.

Our casino implements strict age verification procedures to prevent underage gambling and protect minors from accessing gaming services. These measures include comprehensive identity verification during the registration process and ongoing monitoring to ensure compliance with age restrictions.

Age Verification Procedures

All players must provide valid identification documents to verify their age before accessing casino services. Our verification team reviews all documentation to ensure authenticity and compliance with legal age requirements for gambling in the player's jurisdiction.

Support Organisations and Resources

For questions or problems related to gambling, you need to contact one of the organisations listed below. MyEmpire Casino partners with leading responsible gambling organisations to provide comprehensive support and resources for players who may need assistance.

Professional Support Services

These organisations provide confidential support, counselling, and resources for individuals experiencing gambling-related problems:

• GamCare - Professional gambling support and counselling services
• BeGambleAware - Information and support for responsible gambling
• Gambling Therapy - Online support and counselling for gambling problems
• Gamblers Anonymous - Peer support groups for problem gamblers
• eCOGRA - Player protection and dispute resolution services

Australian Specific Resources

Australian players can access local support services that understand the specific gambling environment and regulations within Australia:

• Gambling Help Online - Free counselling and support services
• Lifeline Australia - Crisis support and suicide prevention
• Relationships Australia - Family and relationship counselling
• Financial Counselling Australia - Debt and financial management assistance

Player Protection Tools

MyEmpire Casino provides various tools to help players maintain control over their gambling activities. These tools are designed to promote responsible gaming and provide immediate assistance when players need to limit or stop their gaming activities.

Available Protection Tools

• Deposit limits to control spending amounts
• Session time limits to manage playing duration
• Loss limits to prevent excessive losses
• Cooling-off periods for temporary breaks
• Self-exclusion options for permanent account closure
• Reality checks to remind players of time spent gambling

How to Access Protection Tools

Players can access these tools through their account settings or by contacting our customer support team via live chat or email. All protection tool requests are processed immediately to ensure player safety and wellbeing.

Recognising Problem Gambling

Problem gambling can develop gradually and may not be immediately apparent. Our casino encourages all players to regularly assess their gambling habits and seek help if they notice any warning signs of problematic gambling behaviour.

Warning Signs of Problem Gambling

• Spending more time and money gambling than intended
• Lying about gambling activities to family and friends
• Feeling anxious or irritable when not gambling
• Gambling to escape problems or negative emotions
• Borrowing money to fund gambling activities
• Neglecting responsibilities due to gambling
• Unable to stop or reduce gambling despite negative consequences

Frequently Asked Questions

Getting Help and Support

If you recognise that gambling is negatively affecting your life, reaching out for help is a sign of strength, not weakness. MyEmpire Casino encourages all players to seek support when needed and provides various resources to facilitate this process.

Remember that gambling should always remain a form of entertainment, not a way to solve financial problems or escape from life's challenges. Our casino is committed to promoting responsible gambling and supporting players who need assistance maintaining healthy gaming habits.