Privacy Policy - MyEmpire Casino
MyEmpire Casino is committed to protecting the privacy and personal information of all players who use our services. This privacy policy outlines how our casino collects, uses, stores, and protects personal data in accordance with applicable privacy laws and international data protection standards.
This policy applies to all interactions with MyEmpire Casino services, including website usage, account registration, financial transactions, and customer support communications. We maintain strict privacy standards and implement comprehensive security measures to ensure complete protection of player information.
Scope of Privacy Policy
This privacy policy governs all data collection and processing activities conducted by MyEmpire Casino in relation to the provision of online gaming services. The policy covers personal information collected through our website, mobile applications, customer service interactions, and any other touchpoints where players engage with our casino services.
Our privacy commitments extend to all players regardless of their geographic location, with particular attention to compliance with Australian Privacy Act requirements for Australian residents. The policy is designed to provide transparency about our data practices while ensuring complete protection of player privacy rights.
Who We Are
MyEmpire Casino operates under the licence of Anjouan Gaming in Comoros, maintaining full regulatory compliance with international gaming and privacy standards. Our casino serves as the data controller for all personal information collected through our platform and services.
As a licensed online casino operator, we maintain strict standards for data protection, privacy compliance, and player information security. Our operations are subject to regular audits and compliance reviews to ensure continued adherence to privacy regulations and industry best practices.
| Data Controller | Regulatory Compliance | Privacy Standards |
| MyEmpire Casino | Anjouan Gaming Licensed | International Privacy Laws |
What Personal Data Do We Collect?
MyEmpire Casino collects various types of personal information to provide comprehensive gaming services, ensure regulatory compliance, and maintain platform security. Our data collection practices are limited to information necessary for legitimate business purposes and legal obligations.
Data You Provide to Us Directly
We may collect the following personal data from you depending on how you interact with our services:
Registration Data
To create an account on our website, you need to provide us with your personal data, including your email address, date of birth, country, phone number, gender, full name, social security number, zip code, username. Upon registering, we will automatically receive your IP address and location data.
Due Diligence Data
We collect your identity card number, driving licence, passport number, proof of address, social security number, source of wealth/funds, bank ID, and financial statement details to comply with our due diligence and Know Your Customer (KYC) obligations, for age and identity verification purposes for Anti-Money Laundering purposes and to comply with our licence or other legal requirements.
Financial Information
We may collect your financial information, including Bank ID, CPR number, CPF number, IBAN, and payment system details, to facilitate withdrawals and deposits to your account. Additionally, this information may be used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes.
Personal Data We Collect Automatically
Our casino systems automatically collect certain information during your interactions with our platform:
Device Information
We receive information about the device and software you use to access our services, including Internet protocol (IP) address, operating system version, and device identifiers.
Logs and Usage Information
To help us understand how you use our services, and to help us improve them, we automatically receive information about your interactions with our services. Our servers automatically log usage data when you interact with our website. This information includes records of your activities like viewing content, clicking ads, performing searches, and sharing our services on social media on our website, date and time of your sessions, the pages you view, links to/from any page, and time spent in a session. We gather some of the data through cookies and similar technologies.
Location Information
We may collect or infer your general location information when you use our Services.
Personal Data That We Receive From Others
We may collect your personal data from other sources to provide and personalise our services to you and/or to comply with legal obligations. We may gather data from:
- Publicly available sources such as public and government databases, internet, social media platforms, online and printed media, and so on
- Commercially available databases and third-party entities, including financial and credit institutions, fraud prevention agencies, and public authorities. These sources help us in verifying your information and investigating suspicious activities, especially for fraud prevention and anti-money laundering purposes
- Inferences. We may infer additional personal data based on the personal data described above. For example, we may infer your interests and game preferences based on the web pages you view and the games you play
Personal data you have made public, such as information available on social media platforms, linked accounts (e.g., Facebook or Google), and other publicly accessible digital platforms.
| Data Category | Collection Method | Primary Purpose |
| Registration Information | Direct Provision | Account Creation & Verification |
| Financial Details | Transaction Processing | Payment & Compliance |
| Usage Data | Automatic Collection | Service Improvement |
Why Do We Collect Your Data?
We use the Personal data we collect to provide comprehensive casino services while ensuring regulatory compliance and platform security. Our data processing activities are conducted under legitimate legal bases and for specified purposes that directly relate to our gaming operations.
Primary Data Usage Purposes
We use the Personal data we collect to:
- Provide you with our services
- Respond to your questions or requests
- Test, research, troubleshoot and analyse data to develop and improve our products and services
- Prevent, detect, and manage risk against harmful behaviour, fraud and illegal activities
- Send you marketing content, newsletters and personalise our marketing to you
- Resolve disputes that may arise, including investigations by law enforcement or regulatory bodies
- Fulfill regulatory and legal obligations
Additional Processing Activities
Maintain the security and functionality of the service, including ensuring technical availability of the website, protecting our systems and intellectual property from security threats and unauthorised access.
| Purpose Category | Legal Basis | Data Types Used |
| Service Provision | Contract Performance | Registration & Financial |
| Compliance | Legal Obligation | Identity & Transaction |
| Security | Legitimate Interest | Technical & Usage |
Data Retention and Storage
MyEmpire Casino retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods are determined based on regulatory requirements, business needs, and privacy best practices.
Retention Periods
Personal data is retained according to specific timeframes based on data type and regulatory requirements. Account information and transaction records are maintained for compliance purposes, while marketing preferences and usage data may be retained for shorter periods based on ongoing business relationships.
Secure Data Storage
All personal information is stored using advanced security measures including encryption, access controls, and regular security audits. Our data storage infrastructure meets international security standards and undergoes continuous monitoring to prevent unauthorised access or data breaches.
Data Sharing and Disclosure
Our casino shares personal information only when necessary for legitimate business purposes, regulatory compliance, or legal obligations. We maintain strict controls over data sharing and ensure that all third parties meet our privacy and security standards.
Authorised Data Sharing
Personal information may be shared with payment processors for transaction handling, regulatory authorities for compliance reporting, and service providers who assist with platform operations. All data sharing is conducted under appropriate legal agreements and privacy protections.
Legal Disclosure Requirements
We may disclose personal information when required by law, court orders, or regulatory investigations. Such disclosures are limited to the minimum information necessary and are conducted in accordance with applicable legal procedures and privacy rights.
Player Privacy Rights
MyEmpire Casino respects player privacy rights and provides mechanisms for players to exercise control over their personal information. Players have various rights regarding their data, which can be exercised through our customer support channels.
Available Privacy Rights
- Access to personal information held by our casino
- Correction of inaccurate or outdated information
- Deletion of personal data where legally permissible
- Restriction of data processing activities
- Data portability for account information
- Objection to certain processing activities
Exercising Privacy Rights
Players can exercise privacy rights by contacting our customer support team through available communication channels. All requests are processed promptly and in accordance with applicable privacy laws and regulatory requirements.
Cookies and Tracking Technologies
Our casino uses cookies and similar technologies to enhance user experience, analyse website performance, and provide personalised services. These technologies help us understand player preferences and improve our platform functionality.
Cookie Usage
We gather some of the data through cookies and similar technologies that track user interactions, session information, and platform preferences. Players can manage cookie settings through their browser preferences, though some functionality may be affected by disabling certain cookies.
Analytics and Performance
Tracking technologies help us analyse platform performance, identify technical issues, and understand player behaviour patterns. This information is used to improve our services and provide better gaming experiences for all players.
International Data Transfers
MyEmpire Casino may transfer personal information to different jurisdictions as necessary for service provision and regulatory compliance. All international transfers are conducted with appropriate safeguards and privacy protections in place.
Transfer Safeguards
International data transfers are protected through contractual safeguards, adequacy decisions, or other appropriate mechanisms that ensure equivalent privacy protection regardless of the destination jurisdiction.
Frequently Asked Questions
What personal information do you collect?
We collect registration data, financial information, device data, and usage information as described above.
How long do you keep my data?
Data is retained based on regulatory requirements and business needs, typically for compliance periods.
Can I access my personal information?
Yes, you can request access to your personal data through our customer support.
How do you protect my information?
We use encryption, access controls, and security monitoring to protect all personal data.
Do you share my data with third parties?
Only when necessary for service provision, compliance, or legal requirements with appropriate protections.
Can I delete my account and data?
Yes, subject to regulatory retention requirements and legal obligations.
How can I contact you about privacy?
Contact our customer support team for all privacy-related enquiries and requests.
Privacy Policy Updates
This privacy policy may be updated periodically to reflect changes in our data practices, regulatory requirements, or business operations. MyEmpire Casino will notify players of material changes through appropriate communication channels.
Players are encouraged to review this privacy policy regularly to stay informed about how we protect and handle personal information. Continued use of our services after policy updates constitutes acceptance of the revised privacy terms.
